The following is an excerpt from my blog. You can read the full blog on identifying the real problem on my website.
Charles F. Kettering, an American inventor, engineer, businessman, and the holder of 186 patents, was a founder of Delco and head of research at General Motors from 1920 to 1947. With a resume like that he no doubt knew a fair amount about problem solving, hence his quote, “A problem well stated is a problem half solved”.
It’s Not the Problem, It’s the Symptom
Many times in our businesses we’re not sure what the real problems are. I’ve seen many a client come up with solutions to what are really symptoms rather than problems.
And when you treat the symptoms, the underlying problem doesn’t go away; it festers.
Learning what the real problems are can make all the difference. How do you identify what is really a problem and what is just a symptom? Find out for yourself.